Shipping Policy

Last updated: 16 August 2026

Thank you for shopping with Tecktiv.

This Shipping Policy explains how we process, prepare, and deliver orders placed through tecktiv.com.

By placing an order with Tecktiv, you agree to the terms of this Shipping Policy.

1. Order Processing

After you place an order, we begin processing it through our production and fulfillment process.

Some Tecktiv products are designed, produced, prepared, and/or fulfilled with the assistance of third-party service providers.

We may provide these third-party partners with the information necessary to fulfill your order, including:

• Customer name
• Shipping address
• Phone number
• Email address
• Product and order details

We only provide information that is reasonably necessary to process and fulfill your order.

Processing Time

Orders are generally processed within 5 to 7 business days after payment has been successfully received.

Processing time may take longer during:

• Sales or promotional periods
• Holidays
• High-volume periods
• Product launches
• Unexpected production delays
• Circumstances outside our reasonable control

The processing time is separate from the shipping/delivery time.

2. Shipping and Delivery

Once your order has been processed and fulfilled, it will be handed over to the applicable shipping or delivery provider.

Estimated delivery times depend on:

• Your delivery location
• Shipping method selected
• Product availability
• Production and fulfillment time
• Shipping carrier
• Customs procedures, where applicable
• Other circumstances outside our control

Any delivery times displayed on our website are estimates and are not guaranteed unless explicitly stated otherwise.

3. Shipping Locations

Tecktiv may ship products to locations supported by our available fulfillment and shipping partners.

Shipping availability may vary depending on the product and destination.

If we are unable to ship an order to your selected destination, we may contact you to discuss available options or issue an appropriate refund where applicable.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on:

• Delivery destination
• Order size
• Product type
• Shipping method
• Fulfillment location
• Applicable carrier charges

Any applicable shipping charges are the responsibility of the customer unless otherwise stated on the Site.

5. Tracking Information

Where tracking is available, we may provide tracking information by email or through the order information available on our website.

Please note that tracking information may take some time to become active after your order has been handed over to the shipping provider.

Tecktiv is not responsible for delays in tracking updates provided by third-party shipping carriers.

6. Delivery Delays

Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delivery may be delayed because of:

• Shipping carrier delays
• Weather conditions
• Public holidays
• Customs processing
• Incorrect or incomplete delivery information
• High shipping volumes
• Production or fulfillment delays
• Transportation disruptions
• Events outside our reasonable control

Tecktiv is not responsible for delays caused by circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at support@tecktiv.com and we will work with you to investigate the status of your order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

• Full name
• Phone number
• Email address
• Street address
• City
• Postal/ZIP code
• Country

If you provide an incorrect or incomplete shipping address and the order has already been processed or shipped, we may not be able to change the delivery address.

If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Where applicable, we may contact you before reshipping the order.

8. Lost, Stolen, or Misdelivered Packages

If tracking information indicates that your order has been delivered but you have not received it, please first check:

• Your delivery address
• With household members
• With neighbors
• Around your property
• With the applicable shipping carrier

If you still cannot locate your package, please contact us at support@tecktiv.com.

We will work with the applicable shipping or fulfillment provider to investigate the issue.

However, Tecktiv cannot guarantee replacement or refund for packages that are confirmed as delivered by the shipping carrier, except where required by applicable law or otherwise provided under our Refund Policy.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible at:

support@tecktiv.com

Where possible, please provide:

• Your order number
• Photos of the damaged package
• Photos of the damaged product
• A description of the damage

This information may be required to help us investigate the issue with our fulfillment or shipping partner.

Any replacement or refund will be handled in accordance with our Refund Policy and applicable law.

10. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Tecktiv does not control customs authorities and cannot guarantee how long an order will take to clear customs.

Customers are responsible for complying with applicable import requirements in their country.

11. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible at:

support@tecktiv.com

We will make reasonable efforts to accommodate your request.

However, once an order has entered production, fulfillment, or shipping, we may be unable to modify or cancel it.

In such cases, any refund or cancellation will be subject to our Refund Policy and applicable law.

12. Third-Party Fulfillment

Tecktiv works with third-party companies that may assist with:

• Product design
• Product production
• Order processing
• Order fulfillment
• Packaging
• Shipping
• Delivery

Your order may therefore be processed or shipped from a location operated by one of our fulfillment partners.

The shipping carrier and fulfillment location may vary depending on the product and destination.

13. Multiple Products in One Order

If your order contains multiple products, the products may be fulfilled or shipped separately.

This may result in:

• Multiple packages
• Different tracking numbers
• Different delivery dates
• Separate shipping locations

You will not necessarily receive all products in your order in a single package.

14. Delivery Estimates

Any delivery estimates provided on our website, during checkout, or through email are estimates only.

Delivery times may vary depending on your location and circumstances affecting production, fulfillment, and shipping.

We recommend allowing additional time during holidays, promotional periods, and other high-volume periods.

15. Contact Us

If you have questions regarding your order or shipping, please contact us:

Tecktiv

Website: tecktiv.com
Email: support@tecktiv.com
Phone: +92 320 3966389

We will do our best to assist you with your order and shipping-related questions.