Privacy policy

Privacy Policy

Last updated: 16 August 2026

This Privacy Policy describes how Tecktiv ("Tecktiv", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use, or make a purchase from tecktiv.com (the "Site"), or otherwise communicate with us through our website, email, or other available channels (collectively, the "Services").

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where appropriate, provide additional notice as required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

2. How We Collect Your Personal Information

We collect personal information in several ways depending on how you interact with Tecktiv.

Information You Provide Directly

When you use our Services, place an order, create an account, contact us, or otherwise interact with our Site, you may provide us with information including:

Full name
Email address
Phone number
Billing address
Shipping address
Account information, where applicable
Order and purchase information
Products viewed, added to cart, or purchased
Information submitted through customer support
Reviews, comments, feedback, or other content you voluntarily submit
Any other information you voluntarily provide to us

You may choose not to provide certain information. However, some information may be necessary for us to process your order, provide our Services, communicate with you, or fulfill your requests.

3. Information We Collect Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, and similar technologies.

This information may include:

IP address
Browser type and version
Device type
Operating system
Network information
Pages visited
Products viewed
Links clicked
Time spent on the Site
Referring website
General information about how you interact with our Site

We refer to this information as "Usage Data."

Usage Data helps us understand how visitors use our Site, improve our website, maintain security, and provide a better shopping experience.

4. Cookies and Similar Technologies

Tecktiv uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

Keep the Site functioning properly
Remember your preferences
Maintain shopping cart information
Process and support orders
Understand how visitors use our Site
Improve website performance
Help protect our Site from fraudulent or malicious activity

Our Shopify-powered store may also use cookies and similar technologies provided by Shopify.

For more information about Shopify's use of cookies, you can review Shopify's cookie information through its official website.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality and availability of some features of our Site.

5. Information We Receive From Third Parties

We may receive personal information from third parties that provide services necessary for operating our business.

These third parties may include:

Shopify, which provides our e-commerce platform
Payment processors
Shipping and delivery providers
Order fulfillment providers
Product design and production partners
Customer support providers
Website and technology service providers

These third parties may collect or process information on our behalf to provide services necessary for operating Tecktiv and fulfilling your orders.

6. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

Process purchases
Process payments
Confirm orders
Prepare and fulfill products
Arrange shipping and delivery
Process returns and exchanges
Send order-related notifications
Provide customer support

Operating and Improving Our Website

We may use information to:

Operate our website
Improve website functionality
Understand customer behavior
Improve products and Services
Troubleshoot technical issues
Maintain website security

Communication

We may use your contact information to communicate with you regarding:

Orders
Payments
Shipping
Returns
Customer support
Account-related matters
Important changes to our Services or policies

Where permitted by applicable law, we may also send promotional communications. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

Fraud and Security

We may use personal information to:

Detect fraudulent transactions
Prevent unauthorized activity
Investigate security incidents
Protect our Site, business, customers, and users
Enforce our Terms of Service

Legal and Regulatory Requirements

We may use and disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from governmental authorities.

7. Third-Party Design and Fulfillment Partners

Tecktiv works with third-party companies and service providers for certain product design, production, and fulfillment activities.

When necessary to provide products and fulfill orders, we may share relevant customer information with these service providers.

For example, information such as your:

Name
Shipping address
Contact information
Order details
Product information

may be shared with the relevant third-party service provider so that your order can be designed, produced, prepared, shipped, or fulfilled.

We only intend to share information that is reasonably necessary for these purposes.

These third-party service providers may process your information according to their own privacy policies and applicable legal requirements.

8. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers

We may share information with companies that provide services on our behalf, including:

Shopify
Payment processors
Shipping providers
Fulfillment companies
Product design and production partners
Technology providers
Website service providers
Customer support providers

Business Operations

We may disclose information when necessary to operate, maintain, or improve our business and Services.

Legal Requirements

We may disclose personal information when we believe disclosure is necessary to:

Comply with applicable law
Respond to legal requests
Comply with court orders or legal processes
Protect our rights or property
Investigate potential fraud or illegal activity
Protect the safety of our customers, users, or others

Business Transactions

If Tecktiv is involved in a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

9. Payment Information

Payments made through our Site may be processed by third-party payment providers.

Tecktiv generally does not directly store complete credit or debit card information on its own systems. Payment information may be collected and processed by Shopify or the applicable payment processor.

Payment providers may process your information according to their own privacy policies and terms.

10. Personal Information We Collect

When you place an order or interact with Tecktiv, we may collect personal information that is necessary to provide our Services and fulfill your order.

This may include:

Name: To identify you and process your order.
Phone number: To contact you regarding your order, delivery, or customer support.
Email address: To send order confirmations, updates, receipts, customer service communications, and other relevant information.
Delivery address: To ship and deliver your purchased products to the address you provide.
Billing information: Where necessary to process your payment or complete your purchase.
Order information: Information about the products you purchase, order history, and related transaction details.

We collect only the information that is reasonably necessary to process and fulfill your orders, provide customer support, communicate with you, and operate our Services.

How We Use This Information

We may use your personal information to:

Process and confirm your orders.
Prepare and fulfill your purchased products.
Arrange shipping and delivery.
Contact you regarding your order.
Respond to customer support requests.
Process returns, exchanges, or refunds.
Prevent fraudulent or unauthorized transactions.
Maintain appropriate business and transaction records.
Comply with applicable legal and regulatory requirements.

Sharing Information for Order Fulfillment

To fulfill your orders, we may share relevant personal information with third-party companies that provide product design, production, fulfillment, shipping, payment processing, and related services.

For example, your name, phone number, email address, delivery address, and order details may be provided to the relevant fulfillment or shipping provider when necessary to manufacture, prepare, ship, or deliver your order.

These third-party providers are expected to use the information only as necessary to provide the services for which they have been engaged and in accordance with their applicable privacy obligations.

Sensitive Personal Information

Tecktiv does not intentionally collect sensitive personal information such as passwords, financial account credentials, health information, biometric information, religious information, or information concerning a person's race, ethnicity, sexual orientation, or political beliefs through the normal purchase process.

The personal information we normally request from customers—such as their name, phone number, email address, and delivery address—is collected primarily for order processing, delivery, customer support, and other legitimate business purposes.

If we begin collecting information that is considered sensitive personal information under applicable law, we will update this Privacy Policy and obtain any consent or provide any disclosures required by applicable law.

11. User-Generated Content

Our Services may allow you to submit reviews, comments, feedback, photographs, or other user-generated content.

If you voluntarily submit content to a public area of our Site, that content may become publicly accessible.

You should avoid submitting personal or confidential information that you do not want to be publicly available.

We are not responsible for information that you voluntarily make publicly available through reviews, comments, or other user-generated content.

12. Third-Party Websites and Links

Our Site may contain links to third-party websites, services, or platforms.

These third-party websites are not controlled by Tecktiv. If you follow a link to a third-party website, you should review that website's privacy policy and terms before providing personal information.

Tecktiv is not responsible for the privacy, security, content, or practices of third-party websites.

13. Children's Privacy

Our Services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@tecktiv.com so that we can review and take appropriate action.

14. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee that your personal information will always be completely secure.

You are responsible for keeping any account credentials or passwords associated with your account confidential.

If you believe your account or personal information has been compromised, please contact us as soon as possible.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Fulfill orders
Maintain business and transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal and regulatory obligations

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

16. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request information about the personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive your personal information in a portable format.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing communications.

You may continue to receive non-promotional communications relating to your orders, account, transactions, or Services.

17. How to Exercise Your Privacy Rights

To request access, correction, deletion, or other action regarding your personal information, please contact us using the information below.

Email: support@tecktiv.com
Phone: +92 320 3966389

We may need to verify your identity before processing certain requests to protect your personal information and prevent unauthorized access.

We will respond to valid requests within the period required by applicable law.

18. International Data Transfers

Tecktiv may use third-party service providers that operate in countries outside Pakistan.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

19. Sale or Sharing of Personal Information

Tecktiv does not use Shopify's advertising services such as Shopify Audiences and does not intentionally sell personal information for monetary consideration.

We may, however, share information with third-party service providers where necessary to operate our business, process orders, design or manufacture products, fulfill orders, provide shipping, process payments, or provide other Services.

Such disclosures are made for legitimate business and operational purposes.

20. Marketing Communications

Where permitted by applicable law, we may send you promotional communications about Tecktiv products, offers, or Services.

You may opt out of promotional communications at any time by:

Clicking the unsubscribe link in a promotional email; or
Contacting us at support@tecktiv.com.

Opting out of marketing communications will not prevent us from sending important transactional or service-related communications.

21. Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us.

We will review your complaint and make reasonable efforts to address your concerns.

Email: support@tecktiv.com

Where applicable law provides you with the right to lodge a complaint with a relevant data protection or regulatory authority, you may also exercise that right.

22. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

Tecktiv

Website: tecktiv.com
Email: support@tecktiv.com
Phone: +92 320 3966389
Business Address: Tecktiv currently does not have a publicly listed physical business address.
Business Registration Number: Not provided
VAT/Tax Registration Number: Not provided

23. Effective Date

This Privacy Policy is effective as of 16 August 2026.

We may update this Privacy Policy from time to time. The latest version will always be made available on our website.